+61 3 9125 0439
MELBOURNE | SYDNEY | BRISBANE | PERTH | CANBERRA | NEW ZEALAND +61 3 9125 0439
+61 3 9125 0439
MELBOURNE | SYDNEY | BRISBANE | PERTH | CANBERRA | NEW ZEALAND +61 3 9125 0439
Get ISO 27001 and SOC 2 Type 2 compliance stress-free with Cyber Forte, including governance support, audit readiness, and continuous compliance guidance delivered by leading cyber security and compliance experts across Australia and New Zealand.
Titan DMS Pty Ltd is a cloud-based Dealer Management System (DMS) provider headquartered in North Lakes, Queensland, Australia, serving automotive dealers and manufacturers globally with an integrated platform covering sales, service, parts, finance, CRM, and analytics. Their solution unifies dealership operations into a single secure SaaS platform and supports tens of thousands of users across multiple regions.
As Titan expanded its global footprint and onboarded larger dealerships and enterprise automotive OEMs, buyers and partners began requiring independent assurance of information security, availability, and governance in order to progress procurement and vendor risk reviews. While Titan’s platform was architected on enterprise technology stacks with secure service integrations and encryption, the company did not have formal, audited, enterprise-grade compliance evidence to back its security posture.
Key Challenges
Without formal compliance programs, Titan risked longer enterprise sales cycles, increased operational overhead from customer security reviews, and reduced ability to demonstrate ongoing security assurance maturity.
Cyber Forte partnered with Titan DMS to design, implement, and operationalise an ISO 27001 aligned Information Security Management System (ISMS) alongside a SOC 2 Type 2 compliance program tailored to Titan’s cloud-native SaaS architecture and operational environment.
Strategic Initiatives
1. ISO 27001 & SOC 2 Readiness Assessment
Cyber Forte conducted a comprehensive readiness assessment covering:
This assessment mapped Titan’s existing environment against ISO 27001 requirements, Annex A controls, and SOC 2 Trust Services Criteria to identify governance, operational, and compliance gaps.
2. ISMS & Security Program Formalisation
Cyber Forte worked closely with Titan DMS to establish:
This transformed existing operational practices into formally documented, audit-ready, and continuously governed security controls.
3. Continuous Compliance & Evidence Automation
Cyber Forte introduced structured workflows and compliance processes to improve operational efficiency and audit readiness, including:
These initiatives reduced manual compliance effort while strengthening continuous monitoring and operational governance maturity.
4. Audit Preparation & Certification Support
Cyber Forte provided hands-on support throughout the ISO 27001 certification and SOC 2 Type 2 audit readiness journey, including:
This ensured Titan approached certification and attestation activities with confidence, structure, and operational readiness.
With Cyber Forte’s support, Titan DMS successfully strengthened its security governance, operational resilience, and compliance maturity through ISO 27001 aligned ISMS implementation and SOC 2 Type 2 operational control readiness.
Improved compliance maturity and security assurance strengthened customer trust and supported faster enterprise procurement processes.
Structured governance frameworks and formally documented controls replaced fragmented and manually managed operational practices.
Continuous evidence management and operational monitoring processes significantly reduced compliance overhead and audit preparation effort.
ISO 27001 and SOC 2 Type 2 alignment improved confidence among dealerships, OEMs, partners, and enterprise stakeholders.
In highly connected SaaS and automotive technology environments, organisations increasingly require formal security governance, operational resilience, and independently validated compliance maturity.
By implementing ISO 27001 aligned governance and SOC 2 Type 2 operational assurance practices, Titan DMS transformed information security into a structured, scalable, and continuously improving capability that supports long-term growth, enterprise trust, and operational resilience.
This case study is especially relevant for organisations that:
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