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Cyber Forte Case Study: Strengthening Security and Trust for Brancher Through SOC 2 Compliance

Get SOC 2 Compliance including CPA Report stress-free in 6-8 weeks at an affordable cost with Cyber Forte, a leading SOC 2 compliance company in Australia and New Zealand.

Company Overview

Brancher is an Australian-built, science-driven mentoring software platform designed to help organisations launch and scale meaningful mentoring programs that drive employee engagement, retention, leadership development and cultural connection. Its smart algorithmic matching takes into account personality, values and skills to optimise mentor–mentee pairings and deliver strong user outcomes and measurable return on investment. Brancher serves a diverse range of clients, including government agencies, large enterprises, educational institutions and professional communities, supporting both one-to-one and group mentoring programs.

The Business Challenge

As Brancher expanded its footprint across enterprise customers and public sector organisations, its team began encountering stronger expectations for formal, independently verified security and control assurance during vendor risk assessments and procurement evaluations.

While Brancher’s platform was robust and designed with data-centric workflows, it lacked a formalised compliance foundation and audit-ready evidence to demonstrate the effectiveness of its security controls. This gap created several challenges:

  • Enterprise and government prospects increasingly required independent security attestation before onboarding.
  • Repeated manual responses to bespoke security questionnaires placed a growing administrative burden on the team.
  • Without a recognised standard such as SOC 2, Brancher risked slower sales cycles and difficult enterprise evaluation hurdles.

Brancher realised that its long-term strategy depended on harmonising its innovation-driven product velocity with a documented and auditable security posture that satisfies enterprise due-diligence expectations.

Cyber Forte’s SOC2 Solution

Cyber Forte partnered with Brancher to establish and operationalise a customised SOC 2 compliance program, aligning the platform’s security practices, policies and operational controls with the AICPA Trust Services Criteria.

1.  SOC 2 Readiness Evaluation

Cyber Forte began with a complete assessment of Brancher’s existing security architecture, policies and processes. This readiness evaluation mapped Brancher’s current state to SOC 2 criteria and identified control gaps needing remediation or documentation.

2.  Policy and Control Documentation

Cyber Forte worked with Brancher to formalise key governance artifacts, including:

  • Security, access and data protection policies
  • Incident response and change management procedures
  • Logging, monitoring, and user access controls
    By documenting these processes and assigning control owners, Cyber Forte transformed informal practices into audit-ready controls.

3.  Automated Evidence Collection

To reduce manual effort and enable a scalable compliance posture, Cyber Forte introduced automated workflows for gathering:

  • Cloud configuration and access controls
  • System activity logs and role-based access reports
  • Change history and operational documentation

These continuous evidence streams helped minimise time spent preparing for audit periods.

4.  Audit Support and Coordination

Cyber Forte provided hands-on guidance during audit preparation, including:

  • System description and control narrative development
  • Evidence packaging and categorisation aligned to criteria
  • Audit kickoff planning and walkthrough support with the external auditor

Results & Impact

Brancher successfully achieved SOC 2, demonstrating objectively assessed controls across:

  • Security
  • Availability
  • Confidentiality

This attestation now serves as independent evidence that Branchersl’s controls are designed and operating effectively over time according to trusted compliance standards.

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Key Outcomes

Enhanced Trust with Enterprises

Brancher now has formal validation that strengthens vendor risk evaluation outcomes

Reduced Compliance Burden

Automated evidence workflows significantly cut manual audit preparation effort.

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More Efficient Sales Cycles

Improved security posture and SOC 2 assurance helped accelerate procurement checkpoints.

Stronger Operational Controls

Documentation and governance improvements elevated overall control maturity.

Team Credentials

Why This Matters

In a market where organisations — particularly government and enterprise buyers — demand measurable security assurance, Brancher’s SOC 2 success positions it as a trusted provider of mentoring solutions that meets modern security expectations. This achievement has transformed compliance from a reactive operational cost into a strategic trust enabler that supports growth, improves stakeholder confidence, and streamlines procurement processes.

WhoThis Is For

This case study will resonate with organisations that:

  • Deliver software-as-a-service (SaaS) platforms handling human-centred or sensitive data;
  • Face increasing enterprise or public sector security requirements;
  • Seek to embed continuous compliance into their operations; and
  • Want compliance to fuel growth and customer confidence, not slow adoption.
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