Privacy Policy

Cyber Forte Privacy Policy

Cyber Forte (ABN 14 636 444 838) understands that protecting your personal information is important. This Privacy Policy outlines our commitment to protecting the privacy of personal information we collect from you.

The Information We Collect

Personal information is any information or opinion about an individual who is identified or reasonably identifiable.

The types of personal information we may collect about you include:

Basic identifying and contact information, such as your name, email, or phone number.
Details about payments between you and us and other details about products and services you have purchased from or we have purchased from you.
Information you provide when you participate in interactive features, including surveys, feedback forms, contests, promotions, or events.
Your preferences for receiving marketing from us and our third parties, as well as your general communication preferences.
If you access our software or websites, details about your use of these platforms. This may include your username, password, internet protocol (IP) address, search queries, or browsing behaviour (including using cookies, tracking pixels, and other analytics tools).
If you are a worker or applying for a role with us, your professional history, such as previous positions, professional experience, or whether you hold required authorizations or licenses.

Sensitive information is a subset of personal information that receives a higher level of protection. It includes information related to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information, or biometric information.

When you apply for a role with us, we may collect the following sensitive information:

Results of criminal records checks.
Your professional registrations and associations (where applicable).

How we collect Personal Information

We collect personal information in various ways, including:

When you provide it directly to us in person, over the phone, via email, or online.

When you complete a form, such as registering for events, newsletters, or responding to surveys.

When you use our software or website (including information from analytics, cookie, or marketing providers).

From publicly available sources.

Why We Collect and Use Personal Information

Personal information: We collect, hold, use, and disclose your personal information for the following purposes:

To work with you as a customer or supplier.
To contact and communicate with you about our business, including in response to support requests or other inquiries.
For internal record keeping, administrative, invoicing, and billing purposes.
For analytics, market research, and business development, including to operate and improve our business and associated platforms.
For advertising and marketing, including to send you promotional information about our events and services.
To run promotions, competitions, and/or offer additional benefits to you.
If you have applied for employment, to consider your application.
To comply with our legal obligations or as otherwise required or authorized by law.

Sensitive information: We only collect and use sensitive information for the following purposes:

For any purposes you consent to.
The primary purpose for which it was collected.
Secondary purposes that are directly related to the primary purpose, including disclosure to third parties as reasonably necessary to work with you as a customer or supplier.
To contact emergency services, or your family, partner, or support person where we reasonably believe there is a serious risk to your life, health, or safety, and it is impractical to obtain your consent.
If otherwise required or authorized by law.

Disclosure of Personal Information and Third Parties

Personal information: We will only disclose personal information (excluding sensitive information) to third parties when it is necessary for our business, when we have your consent, or when permitted by law. This may include disclosure to:

Our employees, contractors, and/or related entities.
IT service providers, data storage, web hosting, and server providers.
Marketing or advertising providers.
Professional advisors, bankers, auditors, and insurers.
Payment systems operators or processors.
Our existing or potential agents or business partners.
Advisors of a prospective purchaser if we merge with, are acquired by, or sell a portion of our assets.
Courts, tribunals, and regulatory authorities, in the event you fail to pay for our services.
Courts, tribunals, regulatory authorities, and law enforcement officers, as required or authorized by law.
Third parties who collect and process data, such as analytics providers and cookies.
Any other third parties as required or permitted by law, such as where we receive a subpoena.
Regulatory bodies, as required by law, including in the case of a data breach.

Sensitive information: We will only disclose sensitive information with your consent or where permitted by law. This may include disclosure to:

Our employees, contractors, and/or related entities.
IT service providers, data storage, web hosting, and server providers.
Professional advisors.
Advisors of a prospective purchaser if we merge with, are acquired by, or sell a portion of our assets.
Courts, tribunals, regulatory authorities, and law enforcement officers, as required or authorized by law.
Third parties who collect and process data, such as analytics providers and cookies.
Any other third parties as required or permitted by law, such as where we receive a subpoena.

Your Rights and Controlling Your Personal Information

Your choice: Please read this Privacy Policy carefully. By providing personal information to us, you consent to our collection, use, and disclosure of your information as outlined in this policy. While you do not have to provide us with personal information, doing so may affect our ability to work with you as a customer or supplier.

Information from third parties: If we receive personal information about you from a third party, we will protect it as described in this Privacy Policy. If you are a third party providing information about someone else, you represent and warrant that you have that person’s consent to provide the information to us.

Restrict and unsubscribe: To object to processing for direct marketing or to unsubscribe from our email database, please contact us using the details below or use the opt-out facilities provided in the communication.

Access: You may request access to the personal information we hold about you. An administrative fee may apply. In some situations, we may be legally permitted to withhold access. If we cannot provide access, we will advise you as soon as possible and provide the reasons for our refusal and any available complaint mechanisms.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us. We will take reasonable steps to promptly correct any such information. In some situations, we may be legally permitted to not correct your personal information. If we cannot make the correction, we will advise you as soon as possible and provide the reasons for our refusal and any available complaint mechanisms.

Complaints: If you wish to make a complaint, please contact us with full details. We will promptly investigate and respond in writing, outlining the outcome and the steps we will take. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Storage and Security

We are committed to ensuring the personal information we collect is secure. We have implemented suitable physical, electronic, and managerial procedures to safeguard personal information from misuse, interference, loss, and unauthorized access, modification, and disclosure.

While we are committed to security, we cannot guarantee the security of any information transmitted to or by us over the Internet. The transmission and exchange of information are carried out at your own risk.

User-Generated Content

We may allow you to post reviews, comments, photos, and other user-generated content. Any content you submit will be accessible by anyone, including third parties not associated with us. We have no control over how others may use or misuse information you make publicly available and are not responsible for the privacy, security, or accuracy of such content.

Cookies and Analytics

We may use cookies, tracking pixels, and similar technologies on our website and in our emails. Cookies are text files placed in your browser to store your preferences. Tracking pixels are tiny, invisible images embedded in web pages or emails. These technologies do not, by themselves, identify you personally, but they do recognize you when you return to our website and can be used to display our advertisements on your social media and other online platforms. If you provide personal information to our website, this information may be linked to the data collected by these technologies.

You can block cookies by adjusting your browser settings. You can block tracking pixels by using ad-blocking or privacy-focused browser extensions. However, if you block all cookies and tracking pixels, you may not be able to access all or parts of our website and may not receive personalized content.

Google Analytics: We may use Google Analytics Advertising Features. We and third-party vendors may use a combination of first-party and third-party cookies or identifiers to collect technical and usage data about you. You can opt out of Google Analytics Advertising Features by using the Google Analytics Opt-out Browser add-on.

Links to Other Websites

Our website may contain links to other parties’ websites. We have no control over these sites and are not responsible for the protection and privacy of any personal information you provide while visiting them. These websites are not governed by this Privacy Policy.

Use of Artificial Intelligence (AI)

Overview: We may use artificial intelligence and machine learning technologies, including those from third parties (“AI Technologies”), in our business operations and to provide our services. We will only use AI Technologies when legally permitted and necessary.

How we use AI Technologies: We may use AI Technologies for the following purposes:

To conduct analysis and processing.
To generate and modify content and code.
To improve and optimize our services and operations.
To automate certain processes and tasks.
For quality assurance.

Data Protection and Security: When we use service providers that provide AI Technologies, we will take reasonable steps to ensure they handle your personal information in accordance with privacy law, including through contracts that require the protection of personal information.

We will not input your personal information into any AI Technology platform that trains its model based on that information.

Your Rights and Our Commitments: We will treat information generated or inferred by AI Technologies about individuals as personal information. You retain all rights over your personal information as outlined in this policy. When using AI Technologies with your personal information, we are committed to:

Transparency and control: We will inform you when AI Technologies are used to make decisions that may significantly affect you. We will implement processes to verify the accuracy of AI-generated outputs and maintain human oversight and review of significant AI-generated decisions. Our staff are trained to understand the limitations of AI systems and verify outputs before they are relied upon.
Security: We implement appropriate technical and organizational measures to ensure our use of AI Technologies maintains the security and integrity of your personal information.
Risk mitigation: We regularly assess and document the risks associated with our use of AI Technologies and implement appropriate mitigation measures.

Amendments

We may, at any time and at our discretion, amend this Privacy Policy by publishing the updated version on our website. We recommend you check our website regularly to stay informed of our current Privacy Policy.

For any questions or notices, please contact our Privacy Officer at:

Cyber Forte

Email: info@cyberforte.com

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Privacy Policy

Cyber Forte Privacy Policy

The Information We Collect

How we collect Personal Information

Why We Collect and Use Personal Information

Disclosure of Personal Information and Third Parties

Your Rights and Controlling Your Personal Information

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+61 391 250 439

info@cyberforte.com.au

Level 2/1, Southbank Blvd, Southbank, VIC 3006.

Darling Park, Level 20, tower 2/201 Sussex St, Sydney NSW 2000